CRM – Customer Relationship Management Tool
Lets Your Business Insights Work for You!
welcome to
CRM Solution
Customer Relationship Management (CRM) is the 21st century tech support that helps marketers remain close to their customers to understand and serve their needs at the earliest with the best available resources.
While taking care of existing clientele, a CRM has all the data-driven means to develop and bring in new customers from the stage of
developing leads to finally on-board and preserving clientele.
CRMs are a decision support service which collects, collates and conjures customer-related data to provide the best insights into what existing customers think and expect besides providing marketers a clear picture on what it entails to develop and retain newer clients.
Why CRM? Strategy First, Software Second
Why CRM? Strategy First, Software Second
of the buying journey is done before a sales rep is involved
people are now involved in the average B2B buying decision.
of B2B buyers do not use social media to do research on vendors.
of decision makers say they never respond to cold outreach.
of buyers choose the rep that was FIRST to add value and insight.
Change in Decision Making (B2B / B2C)
Conventional B2B Sales Process
- Conventional B2B Sales Process
- Profiled Sales Person
- Rely on Personal Network
- Buy Prospect List
- Cold Calling, VM and Spamming
- Get to Decision Maker
- Understanding Requirements
- Find Budget
- Present Product
- Close the Deal
- Find Next Target
Social B2B Sales Process
- Understanding and Growing
- Business Eco System
- Connecting with Influencers
- Profile as an expert
- Understand who is buying
- Work on referrals and warm intros
- Educate the customers and prospects
- Build relationships
- Close the business
- Next Prospects finds you
Core Functionality of CRM
The services we provide to our customers reach
different capabilities in Information Technology include
Lead Management
Contact Management
Client Account Management
Opportunities Tracking
Quotations Management
Order Management
Campaign Creation / Management
Product / Service Management
Calendar Management
AMC Clients
Employee Tracking & Attendance
Reports
Apna Grahak CRM’s USPs!
MARKETING
INTERNAL PROCESSES
STEPS TO USE APNA GRAHAK CRM SOFTWARE
Define the Service you Sell
Define Target
Start Adding Leads
Create Opportunity Against Leads
Ask for Feedback
Send Quotes
Confirm Orders / Payment Reminders
Apna Grahak Implementation Process
Solution Identification
Rapid Implementation
Custom Development
Upgrades
Support
User Group Training
Why Apna Grahak CRM?
- Better Knowledge of Customers
- Better Segmentation
- Better Knowledge of Customers
- Reminder of Leads Follow Up
- Payment Reminders
- SMS, Email & WhatsApp Updates
- Smart Reporting / Analytics
- Central Database
- Tracking of Field Employees
- Track Sales Team Performance
- Update Attendance of Team
- Mobile Access
- Customization Available
- Scheduling and Calendar Reminders
- Pipeline / Funnel Monitoring
- Cross Integration with Website
- Email Marketing
Technically we are way ahead of our competitors!
Mobile + Web Based Solution
Intuitive Design and Decision Making Dashboards
Amazon Cloud Service Infrastructure
WhatsApp Integration
Data Security and Privacy
Faster Response Time
Data Backups
24 x 7 Support
Affordable Price
Our team can assist you in transforming your business through latest tech capabilities to stay ahead of the curve.
Startup
Basic features₹999
per month- Dashboard
- Lead Management
- Quotations
- Calendar
- Product Management
- Report
- Orders
- Campaign
- Forecast
- HR
- AMC
- Contact Management
- Account Management
- Opportunities
- Support
- Setup & Training Fee-8999
- Customisation-1200 per hour
Consultant
Premium features₹1299
per month- Dashboard
- Lead Management
- Account Management
- Quotations
- Product Management
- Reports
- Forecast
- Calendar
- Orders
- Campaign
- HR
- AMC
- Opportunities
- Contact Management
- Support
- Setup & Training Fee-12999
- Customisation-1200 per hour